The Skrill Prepaid Mastercard® is available only to residents of authorized European Economic Area (EEA) countries and the UK. Start by checking to see who sent the notification it might be the company offering the sweepstakes or it could be a judging agency like Hello World or Don Jagoda Associates. If you're not sure it's genuine, download and send or forward the original message to and wait for our reply. Some scammers set up phone lines that they'll answer, pretending to be the company sponsoring the giveaway. Sometimes you may receive communication via email, What's App or social media, claiming to be from Skrill. If not, we'll help you to update your credentials and secure your account. In the meantime, change your password and PIN code (available only via web browser), if you have access to your account. If you notice such activity on your account, contact us immediately via one of the available channels below. Keep in mind that there's a difference between an unauthorized transaction (a payment made from your account without your knowledge and/or permission) and a payment you forgot about or made to the wrong person, but authorized yourself. Contact the merchant to resolve the issue. Here we are going to give you detailed information about the pay per click world, Google Money Pro and other products. Also, some merchants' names may differ from their actual brand name double-check with Google to be certain.įor payments made from your account, note that if you have previously provided your card/account details, they may have been saved and re-used for recurring payments or in case of a mistake on the merchant' side. Remember that if you made a payment at an offline POS terminal (such as on a flight or petrol station), it may take several days or weeks for the transaction to show up in your history. If a suspicious payment was made with your Skrill Prepaid Mastercard®, check out our dedicated article for more details.
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